![]() ![]() UPDATE: Tried connecting laptop directly to Modem as suggested, no Internet! Turns out it was the Modem activation step that had a hiccup. I have no idea what else to try and Dad says we should just return it and get a different one.Īny help at all before dad decides to just return it? Or is it best to just get a different one? ![]() They said it was on my side as everything was checking out A-Okay on their side. LED and button descriptions You can use th e LED On/Off s witch on the rear panel of the router to turn the LEDs on the top of the router on or off. We have done the following: unplugged router from modem, unplugged modem from power source, unplugged router from power source, replugged everything back in in the order the Nighthawk app says and even called spectrum to see if it was on their side. On my phone it shows the WiFi bars with a little ! Next to it indicated connected but without Internet. 1.) Try power-cycling the ecobee and the router by unplugging the router. Dad bught this router from Best Buy for me (ig it's best for streaming + online gaming) We did the nighthawk app, followed instructions and it can't connect to WiFi. A signal strength lower than 75 could account for connection issues. It does not store any personal data.INFO: So I am moving into my own place, got Spectrum internet/cable. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. ![]() The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. 5 GHz Green 5 GHz Green The range extender has an optimal 5 GHz connection to your router. This cookie is set by GDPR Cookie Consent plugin. Netgear EX7000 Range Extender with primary status lights highlighted. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. If you have followed the above sequence, the color of the light has not changed, and your services have not restored, please contact our support team at (877) 227-0924. Wait 2-3 minutes for the services to reconnect. Plug the power cable back into the outlet and confirm that blue light returns on the POE device. ![]() Make sure the power cable has been unplugged for a minimum of 5 minutes. Whereas the cable from the POE device to the router will be plugged into the Data, In, or Switch/Hub port. The Ethernet cable going to the external receiver outside should be plugged into the port on the POE device labeled Data+Power, Out, or RJ-45. Plug each Ethernet cable back into the appropriate port confirming that you hear a ‘click” noise of the connector seating properly and the tab engaging. If the LED does not light white, the router has a problem. Remove each Ethernet cable one at a time taking note of the port each cable is plugged into. Confirm that the light on the POE has gone out. A red light indicates that the POE device or cabling has failed.įollow the black power cable away from the POE device and unplug the power cable from the electrical outlet. ![]()
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